ConsumerConnect.ie is a National Consumer Agency website I came across in a review on SiliconRepublic.com. Are all these new agencies and websites a precursor to a new era of customer-oriented business in Ireland? I’m not seeing it. Sure, companies say they’re more customer-focused, but in my opinion this is only happening because their services are getting worse. And the customer focus is pretty shoddy anyway, CS departments that talk the talk but can’t walk the walk. An ineffective CS department is worse than not having one at all. Ask UTV, who have the worst on the planet.

Bugbear of the week is An Post, who’ve lost mail sent to both my business and home addresses, and don’t seem to be able to correct the problem. Two parcels in the last two weeks to my home address, a vehicle licencing certificate and a cheque to my business address. That’s just the stuff I’ve spotted myself.