Nameless, faceless Google

Is it just me or is Google becoming more Microsoft-like by the day. I was very keen on Google at the outset and I still think they have brilliant services, but the way the run them is looking more and more at odds with their “don’t be evil” mantra.

When you contact them, for example, you get a nameless, faceless response from a section representative, very much like you’re talking to a machine. That’s if you get a response, of course, and it isn’t a form letter.

I really dislike this kind of “customer service”. How hard is it to sign your name to the email? If you’re not allowed, why? Who is going to get hurt if I talk to a real human being?