I wish I’d read this Techdirt post before someone from Dell rang me the other day. I appreciate good customer support and communications so I got a lovely warm feeling when he asked how I was getting on, and if I was happy with the machine, but got a tad suspicious when he mentioned that it “only” has a one year warranty; not least because it actually has a three year warranty. I interrupted him before he made me feel really seedy, telling him that if he was trying to sell me an extended warranty, I wasn’t interested. He immediately went from to sycophantic to condescending, and rang off. Prick.