Update 13/05: After an extended period of phone tag, I finally closed the account having accepted a €40 refund on the erroneous charges. The balance won’t come close to covering the time and frustration I’ve expended dealing with this idiocy, but I just want shot of it. Of course BOI will learn nothing from this.
CC: Richie Boucher, CEO; Mark Cunningham, Business Banking; Tim O’Neill, Branch Network; Group Credit Operations; Douglas Branch; Customer Care
Dear Person That Wouldn’t Or Couldn’t Type Their Own Name,
With reference to the attached letter, I would like to confirm that I’ll be paying every cent of the direct debits Bank of Ireland erroneously withdrew from my account, despite clear instructions not to overdraw said account when I converted an overdraft to a term loan several years ago. Amusingly, this was at Bank of Ireland’s insistence, with numerous tiresome phone calls.
I had already made one payment before the “official” you “assigned” to continue harassing me, left a message on my answering machine. I rang him shortly afterwards to inform him of this, but his phone rang out. I tried again later but I was directed to voicemail, where I left a message with my name and phone number. He didn’t call me back. (more…)